Station facilities
All National Express East Coast stations have ticket offices, car parks (including disabled spaces) and cycle storage. All are suitable for you to get on or off the train and there will always be staff to help you, if you require it, during the hours that trains are scheduled to call at the station.
You can find detailed station information here.
If you are travelling to or from Doncaster, parking is currently located at St James car park, a few minutes’ walk from the station.
Further information about our station facilities is available from National Express East Coast Assisted Travel (08457 225 444, select option 1 then option 6), National Rail Enquiries (08457 48 49 50) and any other Train Operating Company.
Restricted access stations
Some of the smaller stations served by our trains, but not managed by National Express East Coast, are not suitable if you are in a wheelchair or have severe mobility difficulties. In these cases, the station operator should provide alternative transport for you to or from the nearest accessible station. To find out about restricted access stations and to book transport so you can avoid them, please contact National Express East Coast Assisted Travel on 08457 225 444 (choose option 1, then option 6).
Parking
We provide dedicated car parking spaces for disabled passengers at all the stations we manage. We discuss the number of spaces with the SRA twice a year and review whether we need to create more. Users who misuse these spaces may have their vehicles clamped.
Taxis
Station staff will be happy to give you details of firms who provide accessible taxis.
You can also ask National Express East Coast Assisted Travel (08457 225 444, select option 1 then option 6) for this information.
Ticket checks
At some stations we will check your ticket before you board the train. This will not prevent access for disabled passengers.
Boarding the train
To help you on and off the train we have portable ramps at all the stations we manage. These ramps will also help you board trains run by other train operators. Please ask our station staff, who will be happy to assist you.
On the train
Our on-board crew will do their best to make your journey as comfortable as possible.
We announce details of our on-board services and the stations the train is calling at through the public address system. If you have difficulty hearing these announcements, please tell a member of the on-board crew who will be happy to answer your questions and keep you informed during your journey.
Motorised scooters
If you use a motorised scooter, please call National Express East Coast Assisted Travel 24 hours before you travel to find out which type of train you are travelling on and whether it can accept your type of scooter. We cannot accept models that are more than 120cm long or which have a wheelbase of more than 75cm. We are working with scooter manufacturers and other train operators to produce a list of acceptable models. Details are available from National Express East Coast Assisted Travel (08457 225 444, select option 1 then option 6) and Customer Relations.